FAQ's

Welcome to House of Clothes! We are here to make your shopping experience as smooth as possible. Below are answers to the most common questions we receive from our valued customers.

1. General Information

Q: What kind of products do you offer? A: We specialize in trendy and high-quality women's clothing. Our curated collection includes everything from casual daily wear to elegant boutique outfits designed to make you look and feel your best.

Q: What are your business hours? A: Our team is available to assist you from Monday to Saturday, 10:00 AM – 5:30 PM. We are closed on Sundays.

Q: Where is House of Clothes located? A: We are based in the United States. Our office address is: 1098 Ann Arbor Rd W, Plymouth, MI 48170, United States.

2. Ordering & Payments

Q: What payment methods do you accept? A: To ensure a secure checkout experience, we accept Visa, Mastercard, American Express, JCB, Discover, Diners Club, and Apple Pay.

Q: Is my payment information secure? A: Absolutely. All transactions are processed through secure, PCI-compliant payment gateways. We use SSL encryption to protect your data, and we do not store your full credit or debit card information.

Q: Can I change or cancel my order after it has been placed? A: If you need to make changes or cancel an order, please contact us immediately at support@houseofclothes.us. If your order has not yet been processed or shipped, we will do our best to accommodate your request.

3. Shipping & Delivery

Q: How long will it take to receive my order? A: We process orders within 1–2 business days. Once shipped, transit time is typically 3–5 business days. You can expect your package to arrive within 4–7 business days in total.

Q: Is shipping free? A: Yes, we offer free standard shipping on all orders within the United States.

Q: Do you ship internationally? A: Currently, we only ship within the United States.

Q: How can I track my order? A: Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number to track your package directly through the carrier’s website.

4. Returns & Refunds

Q: What is your return policy? A: We accept returns within 30 days of delivery. To be eligible, items must be unused, in their original condition, and in their original packaging with proof of purchase.

Q: Are there return fees? A: If the return is due to a customer ordering error or change of mind, the return shipping cost may be deducted from your refund. There is no restocking fee for approved returns.

Q: What should I do if my item arrives damaged? A: We apologize for the inconvenience! Please take clear photos of the damaged item and its packaging, and contact our support team at support@houseofclothes.us within 7 days of delivery. We will then guide you through the refund or replacement process.

Q: How long does it take to get a refund? A: Once we receive and inspect your returned item, your refund will be processed within 7 business days to your original payment method.

5. Contact Us

Q: Still have questions? A: We’re happy to help! You can reach out to our support team through any of the following channels:

  • Email: support@houseofclothes.us

  • Phone: +1 (224) 263-6191

  • Address: 1098 Ann Arbor Rd W, Plymouth, MI 48170, United States

  • Operating Hours: Monday – Saturday (10:00 AM – 5:30 PM) | Sunday: Closed