1. What sizes do you offer?
We offer a wide range of sizes from XS to XXL in most of our collections. Size availability may vary by product, so please check the size chart on bottom of the website.
2. Are your undergarments true to size?
Yes, our products are generally true to size. For the best fit, please refer to the sizing guide provided with each item.
3. What materials are your products made from?
Our undergarments are made from soft, breathable, and skin-friendly fabrics such as cotton, spandex, lace, and modal. You can find material details in the product description.
4. Is my personal information safe when I shop on your website?
Yes. We use secure SSL encryption to protect your personal and payment information. Your data is safe with us.
5. Do you offer discreet packaging?
Absolutely! All orders are shipped in plain, unbranded packaging to protect your privacy.
6. Can I return or exchange an item?
For hygiene reasons, we only accept returns or exchanges on unopened and unworn items with original tags and packaging within 7–14 days of delivery. Please check our Return Policy for more details.
7. How long does shipping take?
Shipping typically takes 3–5 business days, depending on your location. You’ll receive a tracking number once your order is shipped.
8. Do you ship internationally?
Currently, we ship Within the US.
9. What payment methods do you accept?
We accept major credit/debit cards, and other secure payment options displayed at checkout.
10. How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number and link to follow your shipment in real-time.
11. What if I receive a wrong or damaged item?
We’re so sorry! Please contact our customer service team within 48 hours of delivery with your order number and photos, and we’ll make it right.
12. Can I cancel or modify my order after placing it?
You can cancel or modify your order within 2 hours of placing it. Please contact our support team as soon as possible.
13. Do you offer any discounts or promotions?
Yes! Sign up for our newsletter to receive exclusive discounts, first access to new arrivals, and seasonal offers.
14. How do I contact customer support?
You can reach us via email at support@houseofclothes.us, through our Contact Us page, or by chatting with us live on the website during business hours.